Terms And Conditions

General Terms & Conditions

WHITE ROSE MANAGEMENT

Property booking is very different from booking a regular hotel room, especially with regards payments and cancellations.

Please read the following conditions carefully !

White Rose Samui (WRMC) acts as a wholesaler for property owners. Each time a guest confirms a booking of a property through WRMC, a rental contract is entered into between WRMC and the guest in whose name the booking is made for the agreed period. Each time a guest books a property through WRMC, the guest is deemed to have agreed to these terms and conditions and furthermore is deemed to have agreed for personal data to be processed by WRMC with regards to the rental contract. The rental contract is not effective until WRMC has confirmed the guests booking in writing.

1. Payment Terms & Conditions

To validate a booking request the guest must make the deposit payment within a 5 banking days period. If the funds are not received within a 5 banking days period, WRMC reserves the right to void the guest’s booking request and allocates the villa to another guest.

The below deposits, applicable to all villas must be received by WRMC:

During Low – Shoulder – High Season:

- An initial deposit of thirty percent (30%) must be paid to confirm a booking for rentals beginning more than 45 days after the date of booking request.

- A total rental amount (100%) is payable to confirm a booking for rentals beginning 45 days or less after the date of booking request.

- Where a thirty percent (30%) deposit applies the guest must pay the remaining seventy percent (70%) balance not less than 45 days before scheduled arrival date.

During Peak Season/ Christmas & New Year:

- An initial deposit of fifty percent (50%) must be paid to confirm a booking for rentals beginning more than 60 days after the date of booking request.

- A total rental amount of one hundred percent (100%) is payable to confirm a booking for rentals beginning 60 days or less after the date of booking request.

- Where a fifty percent (50%) deposit applies the guest must pay the remaining fifty percent (50%) balance not less than 60 days before scheduled arrival date.

2. Payments and Security Deposits

Payments are to be done to WRMC via international bank transfer, nett of all bank charges.

A security deposit may be payable to WRMC with the payment of the balance. The standard security deposit required for each property is stated in the property description, however WRMC has the right impose a different requirement on a case by case basis. Access to the property may be refused if security deposit is not paid in full. The security deposit will normally be refunded at the end of a rental period, after deducting:

- All additional expenses incurred on the guest’s behalf (e.g. additional charges for goods, services and staff which have not been directly paid by the guest, and telephone and internet charges, if applicable)

- The cost of replacement or repair for any loss or damage to the property or its surrounds or contents caused during the rental period. If this cost cannot be reasonably determined prior to guest’s departure, WRMC is entitled to withhold a reasonable estimate from the guest’s security deposit, and will return any balance to the guest as soon as possible after the actual cost has been determined.

3. Arrival/Departure Times

Standard check-out and check-in times are 12h00 and 15h00 respectively, unless otherwise stated. WRMC will work with the owner to try to accommodate the guest’s actual arrival and departure times, subject to availability. For early arrival and late departure an additional fee may be applicable and will be advised at the time of booking. Please do notify WRMC of a change in a guest schedule for WRMC to be able to accommodate a change where possible.

4. Number of guests

The number of persons (adults and children) staying at the property must not exceed the maximum of sleeping places indicated in the booking confirmation and reservation, unless specifically authorized in writing. Exceeding this number may invalidate any insurance policy on the property. Entry or access to the property may be refused or limited where the number of guests exceeds the stated requirements. No camping is permitted in the property grounds. No pets are allowed on the entire property.

5. Insurance

It is a mandatory condition of the booking that the entire party is covered by comprehensive All Risk Travel Insurance (including cancellation, flight delays, loss and damage to baggage and other property) and health insurance (including evacuation and repatriation coverage). WRMC or the owners are of the rented properties are held harmless by you and your party against all claims including any accidents related to the use of the villa facilities or locally procured third party services such as , but not limited to, watercraft, water sports, jeep or motor bike rental. WRMC shall not be responsible for any delay, additional expense or inconvenience caused directly or indirectly by events outside of WRMC’s control. By acceptance of this contract it is assumed by WRMC that this requirement has and will be complied with in full.

6. Damage or Losses

A property is typically someone’s home. Please treat the property rented accordingly, and leave the property and all its contents in good order and in an acceptably clean condition. Any damage or losses caused during the rental period, as well as any special cleaning requirements will be the guest’s responsibility and may be charged to the guest’s account and deducted from the guest’s security deposit. In case of excessive or unacceptable loss or damage at any time during the rental period, WRMC may require the guest and their party, including visitors, to vacate the property immediately, without compensation or refund.

7. Access

The property and its facilities are available for the guest’s full enjoyment during the rental period. However the owner, or other staff and contractors may need access to the property from time to time (e.g. for maintenance purposes to the house, garden, swimming pool, utilities and services, or for purposes of providing additional services requested by the guest, ect.).The guest us required to give them reasonable access to the property for these purposes.

8. Use of Property

All bookings are assumed to be for normal holiday purposes only, and the guest agrees that the use of the property will be limited to this purpose unless otherwise confirmed in writing. If the guest is planning to hold an event, such as a wedding or party, which involves having a larger number of people at the property, or if the guest is planning to use the property for a purpose other than holiday, please communicate this to WRMC at the time of booking, as special approval or arrangements may be required. Depending on the nature of the event, a surcharge and/or additional security deposit may be required, which will be agreed and confirmed in writing prior to confirming the reservation. Note that some properties are in residential areas or estates, and some are subject to rules and regulations regarding their use. Therefore, it may not always be possible to grant permission for certain uses or activities due to these or other reasons beyond the control of WRMC and the owner. If WRMC has confirmed a booking which includes an event at the guest’s chosen property, in certain circumstances the guest must then obtain permits from the police and the local community before the event can proceed. The guest acknowledges and agrees that WRMC, cannot control the issue of these permits. If the police and/or the local community refuse to issue a permit for an event at the property, WRMC will refund any event fee paid by the guest to WRMC, however WRMC will not be liable for any further refund or payment to the guest.

9. Conduct and Behaviour

Properties are generally located in quiet residential neighbourhoods. The guest is asked to respect this, and ensure that all guests and visitors to the property behave appropriately. Illegal or immoral activities including gambling, prostitution, prohibited drugs, possession or use of pyrotechnics or dangerous goods, and possession or use of firearms and other weapons are all strictly prohibited. In addition, in line with its moral duty and respect for the local employees, as well as for safety of our valued guests, it is not authorised to bring male or female joiners met on site back to the properties under any circumstances. The local managers reserve the right to request anyone to vacate a property at any time.

Smoking is generally prohibited unless stated otherwise in the booking confirmation or reservation. The guest is responsible for the behaviour of the guests staying at the property, as well as visitors to the property during the rental period. Should any guest(s) or visitor(s) not behave in a suitable manner, WRMC may in their absolute discretion, require the guest, their party and/or visitor(s) to leave the premises and/or vacate the property immediately, without compensation or refund.

In the interests of safety, due care should be taken at the property at all times, especially with children. Suitable supervision should be given around pools, beaches and roads, and when using all property’s facilities.

10. Valuables and Security

Personal safes are provided in all villas. Any Guest valuables or property left or used at the property are at the guest’s own risk. WRMC does not accept any responsibility for loss of or damage to guest property. The guest is responsible for the property during the rental period, and must ensure that all windows and doors are locked securely when not on the premises. Any act or omission by the guest, their party and/or visitors which may negate or prejudice the property’s insurance policy and/or results in loss or damage is the guest’s sole responsibility.

11. Price Fluctuation

Once the guest’s booking is confirmed, the price of the guest’s reservation is fully guaranteed, even if WRMC changes the price on its website after the guest’s booking has been confirmed. In return for this commitment, no refunds will be made for any exchange rate fluctuations that would otherwise reduce the rental cost. WRMC reserves the right to impose any taxes or other charges which may be implemented by any government or other regulatory body, which were unknown at the time of publishing. WRMC will tell the guest promptly in the unlikely event that it becomes aware that any taxes or charges will apply to the guest’s booking.

12. Cancellation

In the event that a guest cancels a confirmed booking, this has to be notified in writing (e-mail acceptable). The cancellation will take effect from the date the written confirmation is received. If the dates of a booking require to be amended, this may be treated as a cancellation of the original booking and cancellation charges may apply. Any changes to the original reservation is subject to approval of WRMC. The below cancellation charges also apply if WRMC cancels the booking due to non-payment of the balance. For no-show, 100% of the total rental amount will be forfeited. Early departure penalty will be subject to negotiation with WRMC.

The following cancellation charges will generally apply depending on the period of stay:

During Low – Shoulder – High Season:

30 days or more before arrival date:

- All payments are forfeited but credited for 12 months from the date of the cancellation confirmation by WRMC reservations. The credit value can be used by the client or anyone on their behalf upon availability and solely for the villa initially reserved.

Within 1 and 29 days before arrival date:

- All rental payments are forfeited.

During Peak Season/ Christmas & New Year:

75 days or more before arrival date:

- All payments are forfeited but credited for 12 months from the date of the cancellation confirmation by WRMC reservations. The credit value can be used by the client or anyone on their behalf upon availability and solely for the villa initially reserved.

Within 1 and 74 days before arrival date:

- All rental payments are forfeited.

13. Alterations and Cancellations by WRMC

Though it is unlikely that WRMC will have to make any changes to confirmed arrangements, it does occasionally happen, we will advise you at the earliest possible date. If for any reason beyond our control, we are unable to provide you with the Villa booked, WRMC shall reserve the right to cancel the reservation. For example, it the properties are damaged or rendered unusable WRMC will endeavour to locate guests to an alternative property for the period required but no guarantee is given that this can be done. However, if this is not possible, or guests do not wish to be transferred, WRMC will cancel the booking and refund in full, less any bank transfer charges, the amount paid to WRMC for the villa. WRMC shall not be liable for any further obligations or claims by the client.

14. Complaints

Each villa varies in standard, quality and finish and there are differences in style and décor. Every attempt will be made for the guest to have an enjoyable stay. If the guest should have a problem during the rental period, please inform WRMC who will endeavour to put things right. In order for the guest’s complaint to be addressed, the guest must communicate any problem whilst on location. If no complaint is reported during the rental period, WRMC will assume that the property was to the guest’s satisfaction and no complaint will be entertained.

15. WRMC Responsibilities

The descriptions, assessments and/or ratings of properties and surrounding locations that WRMC publishes or gives to the guest are provided in good faith and in the belief that they are accurate based on the latest information received. However, WRMC cannot be held responsible for any last-minute modifications to the properties or inaccuracies. Where WRMC publishes or refers to descriptions, assessments and/or ratings of the property either by WRMC or by third parties, these ratings are for information purposes only and WRMC will not be held responsible for any reliance placed on these ratings.

16. Disclaimers

WRMC, does not accept any responsibility or liability for:

- any physical injury, sickness, death, loss, damage, inconvenience or additional expenses incurred by the guest, their party or visitors regardless of the cause;

- any vehicle or the contents of any vehicle used, hired or engaged by the guest or their party during the rental period;

- inability of the guest or any member of the guest’s party to enter the location of the property or stay at the property for all or part of the rental period as a result of failure to obtain appropriate travel or visa documentation, cancellation or amendments to travel arrangements or the missing of flights or travel connections; and/or

- strife, strike, demonstration, terrorist activity (threatened or actual), natural disaster, fire, sickness, weather conditions, action at an airport or port by any government or public authority, technical problems relating to transport and airport regulations caused by technical, mechanical or electrical breakdowns, or any technical, structural, electrical, plumbing or other problems or difficulties with the property which make it unsafe or unusable, or any other circumstances which amount to ‘force majeure’ or Acts of God, or other events beyond the Owner’s control. In no case will WRMC will be liable to make any payment or give any refund or compensation of any amount over and above the total rental amount paid.

17. Jurisdiction

This Agreement is governed by the Laws of Thailand and the parties submit to the jurisdiction of the Courts of Thailand for dispute resolution provided that the parties shall use their best endeavours to resolve disputes amicably before resorting to court action